Return Policy
Due to the nature of our products and the importance of maintaining their integrity, we do not offer refunds on purchases except under the specific circumstances outlined below.
Damaged or defective items
If you receive a damaged or defective item, we will gladly replace it for you at no additional cost. Please contact our customer service team immediately upon receiving the item and we will work swiftly to resolve the issue.
Errors on our part
In the rare event that we make an error with your order — such as sending the wrong product or quantity — we will correct the mistake promptly. Please notify us of any discrepancies within a reasonable time frame from receiving your order.
Cancellation policy
Orders cannot be cancelled once they have been processed and shipped. If you wish to cancel an order, please contact us as soon as possible and we will make every effort to accommodate your request if the order has not yet been processed.
Refund exceptions
Refunds will only be provided in exceptional circumstances and at the discretion of Kanlife India Pvt. Ltd. Such circumstances may include legal requirements or situations where the product is deemed unusable due to manufacturing defects beyond repair.
If you have any further inquiries regarding our refund policy, please contact our customer service team at india@kanlifemedical.asia.